Last updated: 01/06/2025

Driven By Detail (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and store your information when you interact with us through our website, services, or social media platforms.

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1. Who We Are

Driven By Detail is a UK-based professional car detailing business operating from a private garage. We are committed to complying with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

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2. Information We Collect

We may collect and process the following types of personal data:
    •    Contact details: Name, phone number, email address
    •    Vehicle information: Make, model, registration, condition
    •    Payment details: (Only processed securely via third-party providers, e.g. PayPal, Stripe, or bank transfers – we do not store payment data ourselves)
    •    Website usage data: IP address, browser type, visit duration, and interaction (via cookies – see section 6)
    •    Social media interactions: Comments, messages, and reviews

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3. How We Use Your Data

We use your personal data to:
    •    Respond to enquiries and provide quotes
    •    Book and manage appointments
    •    Send confirmations or updates
    •    Improve our website and services
    •    Process payments securely
    •    Send follow-ups or customer satisfaction requests (with your consent)

We do not sell or share your personal data with third parties for marketing purposes.

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4. Legal Basis for Processing

We only process your data when:
    •    You have given consent
    •    It is necessary for the performance of a contract (e.g. booking a service)
    •    We are required to comply with a legal obligation
    •    It is in our legitimate interest (e.g. responding to an enquiry)

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5. Data Retention

We retain your personal data for as long as necessary to:
    •    Fulfil the purposes it was collected for
    •    Meet any legal, accounting, or reporting requirements

Typically, customer records are kept for up to 6 years for tax and business record-keeping.

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6. Cookies and Website Analytics

Our website may use cookies and third-party tools (like Google Analytics) to understand user behaviour and improve functionality. Cookies are small files stored on your device. You can manage or disable cookies in your browser settings.

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7. Your Rights

You have the right to:
    •    Access your personal data
    •    Request correction or deletion
    •    Withdraw consent (if we rely on it)
    •    Object to or restrict processing
    •    Lodge a complaint with the Information Commissioner’s Office (ICO)

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8. How We Protect Your Data

We use secure platforms and take appropriate technical and organisational measures to protect your personal information, including encrypted communication, secure storage, and limited access controls.

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9. Third-Party Services

We may use trusted third-party services (e.g. website hosting, analytics, and payment processors) to support our business. These providers are contractually obligated to keep your data secure and confidential.

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10. Contact Us

If you have any questions about this policy or want to exercise your data rights, please contact:

Driven By Detail
3 Tasmania Way Eastbourne BN23 5PA 
Email: drivenbydetail@hotmail.com
Phone: 07806755740