Terms And Conditions
DrivenByDetail – TERMS & CONDITIONS
Effective Date: 01/06/2025
DrivenByDetail provides professional vehicle cleaning and detailing services from our dedicated unit, with an unwavering commitment to quality, safety, and unparalleled customer satisfaction. These comprehensive Terms & Conditions apply to all bookings and services provided. By confirming a booking with DrivenByDetail, you explicitly agree to adhere to these Terms & Conditions, which are fully accessible at drivenbydetail.co.uk Please pay particular attention to Clause 2 for customer responsibilities and Clause 11 for cancellation terms.
1. Definitions
Service: Any valeting, detailing, or cleaning work provided by DrivenByDetail.
Customer: The individual or entity booking or paying for the service.
Operative: Any staff member or contractor carrying out the service on behalf of DrivenByDetail.
Maintenance Customer: A customer with a recurring service agreement with DrivenByDetail.
Unit: The DrivenByDetail facility where services are performed.
2. Customer Responsibilities
Customers agree to:
Ensure accurate contact details are submitted.
Deliver the vehicle to our unit at the agreed-upon time.
Remove all personal items, bulky belongings, and child car seats, and ensure the boot area is clear prior to dropping off the vehicle.
Be available within a 2-hour window for service commencement; please note that minor delays may occur due to unforeseen circumstances.
Accept that cleaning durations are estimates and may vary.
Ensure the vehicle is drivable for proper positioning within our unit.
Understand that the removal of pet hair, excessive sand, or mould has a maximum 70% success rate due to the nature of these contaminants.
Book the correct vehicle size for their service; failure to do so may result in a fee adjustment.
Drop off the vehicle within 15 minutes of the scheduled appointment time.
Remove all valuables from the vehicle beforehand.
Failure to comply with any of these responsibilities may result in the cancellation of your service without refund and potential liability for any resulting damages.
3. Bookings
A 50% non - refundable deposit is required to secure all bookings
Bookings can be conveniently made online, by phone, or through our approved partner platforms.
Advance payment is required for all bookings (via card, Apple Pay, Google Pay, Klarna or Clearpay where available).
Customers may cancel within 14 days of booking, in accordance with the Consumer Contracts Regulations 2013. However, should the service commence within this 14-day period, you acknowledge that your cancellation right is waived once the service begins.
DrivenByDetail reserves the absolute right to refuse, cancel, or limit bookings at our discretion.
4. Pricing
Our pricing is transparently listed online, in promotional materials, or available upon request.
All quotes provided are valid for 7 days unless otherwise stated.
Prices may be subject to adjustment based on vehicle size or its prevailing condition. Confirmed bookings will not be affected unless the booking was based on inaccurate information provided by the customer.
5. Contact
DrivenByDetail may contact customers regarding their scheduled service. You may opt out of future marketing notifications via our website or through specific instructions provided in our messages.
6. DrivenByDetail Responsibilities & Limitations of Liability
Services will be delivered with professional skill and due care. However, DrivenByDetail is not liable for:
Vehicle or content damage unless demonstrably caused by our negligence.
Damage to satin/matt paint finishes, Paint Protection Film (PPF), or existing ceramic coatings not applied by DrivenByDetail.
Damage to engine components during engine bay cleaning, where due care has been exercised.
Indirect or consequential damages (e.g., loss of use of vehicle or loss of profit).
Customers are required to disclose any prior damage to the vehicle before service commencement.
Our operatives reserve the right to refuse service if the vehicle presents a health risk.
7. Photographic Evidence
Photographs may be taken before and after the service for internal records and quality control.
These photos will be securely stored for up to 12 months to assist in any dispute resolution processes.
With your explicit consent, anonymised images may be used for marketing and promotional purposes.
Customers must request exclusion from marketing use in writing prior to the service commencing if they do not wish their vehicle images to be used.
8. Bad Weather Clause
While our services are unit-based, extreme weather conditions may impact vehicle drop-off or collection. DrivenByDetail reserves the right to reschedule services due to adverse weather conditions that may compromise service quality or safety during transit to or from our unit. Refunds will not be issued in such instances, but a convenient rescheduling option will be offered. If rescheduling is not possible within 7 days, partial refunds may be offered at our sole discretion.
9. Ceramic Coating Warranty
Warranties for ceramic coatings applied by DrivenByDetail require scheduled maintenance valeting at least every 6 months to remain valid.
Any damage resulting from cleaning performed by third-party providers voids the warranty.
All warranty claims must be inspected and verified by DrivenByDetail operatives at our unit.
10. Refunds and Compensation
Refunds and compensation are offered at our discretion and are reviewed on a case-by-case basis.
Invalid refund requests may incur a £35 administration fee.
Any issues or dissatisfaction must be reported to us within 24 hours of service completion.
Approved refunds may take up to 10 working days to process. Processing times may vary depending on your bank or payment provider.
11. Cancellation Policy
Cancellations must be made via phone or email and receive a confirmation from DrivenByDetail.
48+ hours’ notice: Full refund issued.
Less than 48 hours’ notice: Booking becomes non-refundable.
Same-day bookings and no-shows: Non-refundable.
If DrivenByDetail cancels a service, a full refund will be issued.
12. Late Payment & Non-Payment
Payment is due within 48 hours following the completion of the service.
A late payment fee of £25 will be applied to overdue accounts.
The customer is liable for all recovery costs incurred by DrivenByDetail, including any legal fees, associated with the collection of outstanding payments.
13. Data Protection and Privacy
DrivenByDetail is fully compliant with the Data Protection Act 2018 and GDPR. Your personal data is used solely for the provision of our services. You may request to view, amend, or delete your data at any time.
14. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising shall fall under the exclusive jurisdiction of the English and Welsh courts.
15. Dispute Resolution
DrivenByDetail aims to resolve all disputes through direct negotiation. If an amicable resolution cannot be reached, the issue will proceed to mediation. We may refer the matter to an independent ADR (Alternative Dispute Resolution) provider registered in the UK. Should mediation fail, the matter will proceed to binding arbitration.
16. Force Majeure
DrivenByDetail is not liable for delays or cancellations caused by events entirely outside our reasonable control, including but not limited to extreme weather affecting our unit's operation, natural disasters, pandemics, strikes, or governmental actions.
17. Agreement to Terms
By confirming a booking with DrivenByDetail, you acknowledge and unequivocally agree to these comprehensive Terms & Conditions.
18. Maintenance Customer Cancellation
Maintenance Customers are required to provide 14 days’ written notice to cancel recurring services. Failure to provide adequate notice will result in charges for the next scheduled service.
19. Missed Appointment Fee
A £25 fee will apply if the customer is not present at the scheduled drop-off time or if the vehicle is not delivered to our unit, preventing service commencement.
20. Service Guarantee
If you are unsatisfied with any aspect of our service, you must notify us within 24 hours. DrivenByDetail may offer a re-clean or alternative remedy at our discretion. Please note, no specific outcomes are guaranteed unless explicitly stated in writing.
21. Updates to Terms
DrivenByDetail reserves the right to update these terms at any time. Material changes will be announced via our website or direct email. Continued use of our services indicates your acceptance of the updated terms.
22. Vehicle Condition Surcharge
Should a vehicle be deemed excessively dirty (e.g., presence of bodily fluids, mould, infestations), a surcharge may apply, or the service may be refused. Photographic documentation will be provided in such instances.
23. Subcontractors
DrivenByDetail may utilize carefully vetted subcontractors to provide services from our unit. We remain fully responsible for the quality and conduct of any subcontracted services.
24. No Guarantee for Specific Results
While DrivenByDetail aims for the finest results, we cannot guarantee the complete removal of all stubborn stains, odours, or contaminants due to the varying nature of materials and vehicle conditions.
25. Property Left Behind
Any items found within the vehicle during cleaning will be bagged and left securely within the vehicle. DrivenByDetail accepts no liability for items lost, stolen, or disposed of unless directly due to proven negligence on our part.
26. Service Limitations and Exclusions
DrivenByDetail does not offer mechanical or electrical repairs.
We do not guarantee 100% removal of highly stubborn contaminants (e.g., deep-set smoke odours, severe mould, or extensive chemical spills).
The removal of aftermarket accessories is not included unless explicitly agreed upon in advance.
27. Customer Conduct
Abusive or inappropriate behaviour towards our staff at the unit will not be tolerated and may result in immediate service refusal or a permanent ban from our services. Any suspected illegal activity will be promptly reported to the relevant authorities.
28. Limitation of Liability
In all circumstances, DrivenByDetail's liability is strictly limited to the value of the service provided. We are not liable for any indirect or consequential loss, including but not limited to vehicle downtime or loss of earnings.
29. Right to Refuse Service
DrivenByDetail reserves the right to refuse service at our sole discretion for any reason, including inappropriate conduct, unsafe vehicle conditions, or any breach of these Terms & Conditions.
30. Service Availability Disclaimer
Availability of our services is subject to unit capacity and scheduling.
31. Complaints Process
Should you have a complaint regarding the service provided, please email us directly at [Insert DrivenByDetail Email] within 48 hours of the appointment. We may request photographic evidence of the issue or invite the vehicle back to our unit for a review before offering a resolution. We aim to respond within 3 business days and resolve all complaints within 14 business days.
32. Use of Customer Testimonials
By submitting feedback or testimonials, you grant DrivenByDetail the right to use this content in our marketing materials and on our website, unless you specifically request otherwise in writing.
33. Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.
34. Entire Agreement
These Terms & Conditions constitute the entire agreement between the customer and DrivenByDetail. No verbal or other written statements shall alter or supersede these terms unless explicitly agreed upon in writing by both parties.
35. Assignment
DrivenByDetail may assign or transfer its rights and obligations under these Terms & Conditions, including customer data and outstanding service agreements, to another entity without prior notice. Customers may not assign their rights without our explicit written consent.
36. Survival
Any clauses that by their nature are intended to survive termination (including payment obligations, liability limitations, and dispute resolution) shall remain in effect after service delivery is complete.